CREW TRAINING

Crew Training provides an environment that allows participants to network and brainstorm with other professionals in their industry. Learn and discover new strategies and skills which will not only inspire your team but increase footfall and customer satisfaction.

28th of October 2019

Level 1: One-to-one Customer Engagement Confidence

A BIAZA Certified CREW Training Course

Location: Dartmoor Zoo, Mon 28th Oct 2019 

This one day course explores the skills and confidence to approach and engage your guests in one-to-one conversations; providing service excellence, enhancing experiences, orchestrating visitor flow and enabling easy, effective and relaxed up-selling. This provides the bedrock from which your whole team can really start to make a difference to both your guest experiences and your bottom line.

Great for use at admissions, counters, kiosks, shop floors and all customer-facing roles.

  • Guest engagement philosophies
  • Communication confidence
  • Meet and greet
  • Understand and adapt
  • Directing and orchestrating guests
  • Creating bespoke experiences
  • Leafleting and guidebook skills
  • Product, event/service promotion
  • Thanking and creating lasting impressions
  • Application Development

Practical Application: Strategies and Skills

Throughout the course the CREW team give participants the help, advice, examples and time to explore, design and develop practical post course application ideas so that they can return to their institutions with strategies for immediate application and implementation.

Cost per participant:

1 day course BIAZA members, GEM members and Dartmoor Zoo Discount: £115+VAT
Non members: £145+VAT
Special Offer: Book three or more places (same institution) and get 10% discount
Make a booking: email info@crew.uk.net or telephone +44 (0) 208 567 4414.

29th of October 2019

Level 2: Small group engagements and up-selling skills

A BIAZA Certified CREW Training Course

Location: Dartmoor Zoo, Tues 29th Oct 2019

This one day course allows participants to develop the confidence to deliver ‘Small Group’ engagements, in conjunction with the guest engagement strategies. These skills can be used in a flexible way with groups of guests anywhere, anytime both across your site and for off-site marketing/promotion. Ultimately this helps your team to increase dwell time, build repeat/recommended business and ensure greater product/service promotion and returns.

Great for street marketing, queue busking, site engagements, welcome events, conferences, fairs and festivals.

  • Crowd gathering techniques
  • Interactive introductions
  • Nurturing audiences and engaging all types of learner
  • Interactive presentation techniques
  • Product/prop handling techniques
  • Mini events and ‘street marketing’
  • People management skills
  • Effective promotion techniques
  • Effective group up-selling
  • Application Development

Practical Application: Strategies and Skills

Throughout the course the CREW team give participants the help, advice, examples and time to explore, design and develop practical post course application ideas so that they can return to their institutions with strategies for immediate application and implementation.

Cost per participant:

1 day course BIAZA members, GEM members and Dartmoor Zoo Discount: £115+VAT
Non members: £145+VAT
Special Offer: Book three or more places (same institution) and get 10% discount
Make a booking: email info@crew.uk.net or telephone +44 (0) 208 567 4414.