Open today 10am til 4pm   |  01752 837645

FAQs

General

When are you open?

The Zoo is open everyday between 10am – 4pm (closed Christmas Day). Last entry 1 hour before closing. Very occasionally the Zoo may be closed due to extreme weather or other events, please check our website home page.

Do you take debit or credit cards?

We accept all major debit and credit cards other than American Express. There is no charge for their use.

Is there a cashpoint?

Unfortunately we do not have a cash point available on site.

Can I hold a party, wedding or events at the zoo?

Yes you can. We offer various packages for events held here at Dartmoor Zoo. To find out more, please click here. 

Can I volunteer at the zoo?

Yes you can. For information about the vast range of types of volunteering here at Dartmoor Zoo, please click here


Safety

What safety measures are in place for COVID-19?

Dartmoor Zoo has large outdoor spaces and we have put all of the required safety measures in place for our staff, volunteers and visitors.

This includes:

  • Limiting visitor numbers with advanced online booking required.
  • Track and Trace system.
  • Frequent cleaning in high contact areas and additional hygiene precautions.
  • Additional hand sanitiser stations around the park.
  • A one-way route throughout the Zoo.
  • Offering our animal information talks virtually on your smart phone at some enclosures.
  • Operating our restaurant following the latest government guidelines.
  • All visitors must wear a mask when moving through our shop, restaurant, toilets and other indoor areas.
  • We are doing everything that we can to make the Zoo safe for everyone.
  • If you or anyone in your household are showing COVID-19 symptoms, please stay at home.
  • View our updated map here.

Do I need to wear a mask?

In-line with government guidance, face coverings will be required in all indoor areas, including our shop, restaurant and toilets, unless you’re exempt.

Masks will not be provided so please do bring one with you. We also have face masks available to purchase at the entrance and on our online shop.

Will toilets be open?

Toilets will be available throughout the park.


Tickets

What is the minimal age for a senior concession ticket/ membership?

The minimum age for a senior admission concession ticket or senior membership to the Zoo is 60 years of age.

What happens if I don't have my student card?

If you do not have your valid student card on the day of your visit, you are still able to get a student ticket concession if you have the NUS or UNiDAYS app that shows both your photo and expiry date.

Do Blue Peter badge holders get free admission?

Unfortunately we do not currently allow free entry for Blue Peter badge holders.

Can I bring a group to the zoo?

We’re following the latest government guidelines for group access.

When restrictions are lifted, group discount rates may apply. Contact us on 01752837645 for more details.

What proof is accepted for a disabled concession?

We accept any of the below as a form of ID for our disabled concession prices: 

  • Disability living allowance letter
  • Blue Badge
  • P.I.P award documentation
  • For more information on our disability concession and carer tickets, please click here.

Travel

How do we get there?

If you’re driving from the A38, take the Deep Lane turn off signed for Plympton, follow the signs for ‘Wildlife Park’ from the roundabout at Chaddlewood. This will take you past Langage Business Park to Sparkwell Village which we are just on the far side of.

If you are arriving from Plympton, continue on the B3416 towards the Chaddlewood roundabout, then continue straight on towards Sparkwell Village.

Once you get to Sparkwell, drive through the village and you will find us approximately 300 yards further on.

For Sat Navs: PL7 5DG

You can also find directions to Dartmoor Zoo here.

Where can we park?

We offer free parking adjacent to the main entrance. Disabled parking facilities are available outside the Jaguar Restaurant at the top of the drive. Should you wish to make use of disabled parking, please first pay or show your pre-paid ticket at the main entrance gate before proceeding to the top of the drive.

Please note users of the car parks do so at their own risk. The charity will not accept liability for any accidents, damage or loss incurred.


Members

Why do members have to book in advance?

For your safety and to help us manage queues, we are limiting visitor numbers and asking everyone to book a timed entry slot online in advance prior to visiting us.

Tickets for members are free as normal.

How do members book in advance?

If you’re a member wishing to visit, please call 01752 837645 to book a date and time slot.

Please note: visitor numbers are limited to protect you, other visitors and our staff and volunteers. Exchanging tickets for an alternative date may not be possible due to demand.

Can I become a member?

Yes. You can join us as a member here.

You will receive a confirmation email straight away which you can then use as proof of membership when visiting.

While we have social distancing measures in place, we encourage you to purchase your membership before you visit rather than on site.

I've not recieved my membership card, what do I do?

If you haven’t received a card yet, please don’t worry – your confirmation email or letter together with a valid form of photo ID will be all the proof we need.

If you would like another confirmation sent to you, please email us and a member of the team will look into your membership card delay.


During your visit

Where can we eat?

Visit the Jaguar Restaurant where there’s a little something for everyone.

Mid-morning, pop in for a steaming hot cup of coffee and delicious slice of cake.

Join us for lunch with a selection of freshly made sandwiches from the lovely people of ‘Lunch’ in Ivybridge or a freshly baked hot pasty from our friends at ‘Denzils Pasties’ of Plymouth.

Our specials menu changes daily, but can include a variety of options from quiches to curries. Please note we cater for any dietary needs, and can change most menu food items to cater to your specific requirements.

Grab and go with a Jungle Lunchbox for the children, including your choice of ham or cheese roll, mini cheese, Pom Bears, a jelly squeeze, a chocolate frog and a bottle of water.

Ice creams, donuts and hot drinks are also available at our kiosk.

Can I bring a picnic?

You’re welcome to bring a picnic with you during your visit to Dartmoor Zoo.

We have a large picnic area surrounded by big cats!

Do you have baby changing facilities?

Baby changing facilities are located in our Jaguar Restaurant.

Can I return to my car during my visit?

If you wish to visit your car, please let a member of staff know at the entrance gate before you leave for re-entry.

Can I smoke?

All smoking (including but not limited to cigarettes, pipes (including water pipes such as shisha and hookah pipes), cigars, herbal cigarettes and e-cigs/e-cigarettes) is strictly prohibited in or near the following locations;

  • Animal enclosures
  • Animal demonstration areas
  • Covered spaces or building
  • Food or drink outlets
  • Picnic areas

Do you have play areas at the zoo?

Children can let off some stream on our upcycled materials children’s play areas.

Parents and guardians are required to supervise children in their care at all times.

Will I see all of the animals you have?

Whilst we hope that you are able to spot as many different animals as possible during your visit, just like us, animals like to have some peace and quiet and our enclosures are designed to give them a place they can relax which can make it harder to spot them. Therefore, we cannot guarantee that you will see all of the animals that we’re home to at the Zoo on a particular day.

This often depends on the nature of the animal – if you do not spot an animal when you visit their enclosure, please allow time to re-visit that animal later in the day as they will be active at different times of the day.

Will I see the big cats during my visit?

With the largest collection of big cats in the South West, you are very likely to see our tigers, lions, jaguar and cheetahs when visiting us.

In the event of a weather warning forecast, it is likely that our big cats will not be on show. Please keep an eye on our website and social media accounts for the latest information.

When are the animals fed?

All of our animals have different feeding and diet plans, so are fed at different times during the day.

Can we feed or hold the animals?

To give our animals the most natural life possible, and for their welfare, we do not handle the majority of our animals.

We offer animal experiences allowing you to get closer to some of our animals, including meerkats, tigers, otters and more.

To find out more about our experiences, please click here.

Is there disabled access?

The majority of Dartmoor Zoo is accessible for wheelchair users and those with walking difficulties.

Please note that whilst nearly all of the Zoo is accessible to wheelchairs and buggies, it is quite rugged and some of our paths are steep. Caution should be exercised, and our team are ready to help when you need – just ask.

Can I hire a wheelchair or mobility scooter?

We have a mobility scooter available to hire for a charge of £5 for the day, plus a £20 refundable deposit, which will be refunded when the scooter is returned undamaged. We also have wheelchairs available if the scooter has already been pre-booked (£20 deposit). Please call our team ahead of your visit to book, on 01752 837645 or email us.

Are dogs allowed in the zoo?

At Dartmoor Zoo, animal welfare is our top priority and it is for this reason that we do not allow dogs on site or to be left in cars in our car park.

Registered Assistance Dogs 

We’re happy to welcome Guide Dogs for the Blind, Disability Assistance Dogs, Disability Support Dogs, Hearing Dogs for Deaf People, Medical Assistance Dogs and Seizure Alert Dogs provided that they are fully registered, kept under control and accompanied by their owners.

Owners MUST show the relevant identification cards before entering the Zoo and all assistance dogs MUST wear their identifying jackets whilst on site. ID card and jackets are a part of the regulations for all registered and trained support dogs in the UK. For further information, please contact Assistance Dogs (UK).

We regret that we’re unable to allow dogs into the Zoo site unless fully trained, and certain areas where we have free ranging animals such as the ‘Walk Through’ remain out-of-bounds even to assistance dogs.

If you would like more information or have any queries, contact our team on 01752 837645 or email us.


Animals, Adoptions and Experiences

Can I adopt an animal?

Adopting an animal at Dartmoor Zoo is a fantastic way to support our conservation work, and learn more about your favourite animal.

For more information about adopting an animal, please click here.

Why are experiences still cancelled if you're open?

As well as needing to respect social distancing, we’re still learning more about COVID-19 every day and our keepers have been taking even more precautions to protect the animals and themselves until we know more.

We’re reviewing our experiences and will restart these as soon as it is safe to do so.