Tickets & prices

• Is the annual pass from April to April?
  A. The annual pass is valid for one year from date of purchase, so if you purchase in April, it will be valid until the following April. If you purchase in October, it will be valid until the following October.

• If you book online, will you get a card to show that you have paid for the year?
  A. There will be no physical cards. You will be given a ticket with a barcode which you can keep if you would like something physical (we recommend taking a picture of this on your phone). Alternatively, you will get an email barcode and e-tickets that can be stored in your Apple or Google wallets.

• If you book online, how will you provide a photo?
  A. We will take a photo of you at your first visit to the Zoo after purchasing your annual pass.

• What if a 2-year-old child turns 3 halfway through the year?  Will they have to pay full admission price just for 6 months?
  A. Children under 3 do not get an annual pass – they receive free admission until they turn 3. Payment would then be taken when you purchase an annual pass with your now 3+ year old.

• What if you have no mobile phone?
  A. Mobile phones are not essential – we can search you by name at the gate with proof of ID and still validate your passes and admission to the Zoo.

• How are experiences and Virgin vouchers impacted by the annual pass?
  A. Experiences will only include day admission (day of your experience) and will not be inclusive of our annual passes. If you wish to upgrade to an annual pass, this would be at extra, full cost in addition to the experience. If you have an annual pass already, this does not get subtracted from the experience cost.

Help to support the charitable work of Dartmoor Zoological Society (registered charity number 1158422) by choosing to Gift Aid your admission.

If you are a UK tax payer, you and your family members can become Gift Aid visitors.

By pressing yes to Gift Aid at checkout, we can claim back the tax on your total payment from the Government at no extra cost to you, which works out at an extra 25p for every £1 you spend. If you are not a UK taxpayer, we cannot claim Gift Aid.

For more information on how Gift Aid works click here.

We accept Visa, Visa Debit, Visa Electron, Mastercard, Maestro and Solo. 

Concessions must show an appropriate form of ID at the entrance gate.

For students we accept an NUS card, ISIC card or UNiDAYS app with both your photograph and expiry date.

For those over 65, identification can include any form of official documentation which shows your date of birth, such as your driving licence or passport.

Please note that although the site is accessible, it is on a hill and some paths are steep. Plus some of the smaller paths are gravelled.

Please contact us on 01752 837645 if you require further information.

Carers receive free entry, when accompanying the registered disabled person they care for.

You must show your identification at the gate, which can be a Carer ID Card issued by a Health Trust, Government issued carer payment letter, or a Carer Passport.

Or the disabled person you are with must show official documentation of their disability.

As tickets for carers are free, they do not include an annual pass.

At Dartmoor Zoo, animal welfare is our top priority and it is for this reason that we do not allow dogs on site or to be left in cars in our car park.

Assistance Dogs 

To support the experience of guests with assistance dogs, there are a number of measures put in place at Dartmoor Zoo to ensure the health and welfare of our animals and the guest’s assistance dog.

Biosecurity

There is a potential risk of infectious diseases to our animals carried by assistance dogs, we therefore request:

• Assistance dogs must be enrolled on a standard canine vaccination program as advised by their vet and are up to date with all doses (this includes inoculations, flea and worm treatment/parasite treatment);
• Assistance dogs must not have shown any signs of disease including vomiting or diarrhoea in the last 24 hours.
• All faeces must be immediately cleaned up and disposed of appropriately.
• Assistance dogs are not permitted to enter the walkthrough exhibit.
• Assistance dogs are not permitted to have any contact with zoo animals directly or through fences or barriers.

Animal behaviour and welfare

There is the potential for dogs to cause stress or distress to zoo animals, or stress caused to the dog by being in the presence of zoo animals, we therefore request:

• All dogs must be well trained and kept under the close control of a responsible handler.
• Dogs are not permitted at zoo animal handling sessions, displays or other situations where the dog would be in close proximity to zoo animals which are outside of a secure enclosure where the presence of the dog may distress zoo animals or affect their behaviour.
• When booking an experience you must provide advance notice that an assistance dog will be attending. Some experiences are not able to accommodate an assistance dog.
• If your dog starts barking or growling you must move to an area where no zoo animals are present until the animal stops vocalising. The exception is for assistance dogs alerting their owners that they are about to collapse, in which case staff will provide assistance to the owner.
• If the dog is obviously causing distress to any zoo animals you must move from the area immediately. Dartmoor Zoo has the right to ask assistance dogs to leave if they are causing disruption or distress.
• If the dog has an identification jacket or harness they should wear it to allow staff and other guests to be aware of its assistance role.

If you would like more information or have any queries, contact our team on 01752 837645 or email us.

From your zoo admission you are also entitled to an exclusive offer with our partners at Drakes Den:

Get 25% off at Drakes Den using on-line code “DRAKEDZS” within 14 days.

All offers are subject to our partners’ discretion. Please contact them directly for further details. drakes-den.co.uk

Visitors to Drakes Den get 10% off general zoo admission to Dartmoor Zoo, with proof of purchase.

Use on-line code “DZSDEN10”, and bring your ticket or other proof of purchase within 14 days from Drakes Den when you visit.

Not valid for events or in conjunction with any other offer.

Normal admission to the zoo is free for all permanent residents of Sparkwell village. This does not include our special events. Please bring both proof of address and proof of identity. Accepted forms of proof of address are a bank statement, utility bill or council tax bill dated within the last 3 months. Accepted forms of proof of identity are your current driving licence, passport or forces ID card. 

We are proud to support members of the forces and the emergency services and offer a 20% discount on normal admission to the zoo. This does not include our special events. Please show your forces ID or Blue Light Service Card as proof of identification at the entrance gate.